The Singapore Airlines Perth Office has always been my preferred carrier, and the Perth office just reinforced why that’s the case. I had an issue with my KrisFlyer points not reflecting properly on my account after a recent flight. Instead of trying to resolve it through email or long phone calls, I decided to drop by the Perth office. I was welcomed by a warm and knowledgeable team who treated my query with genuine interest. The staff member who assisted me not only fixed the issue quickly but also took the initiative to explain how to maximize my points in the future. She offered advice on upgrades and even looked into my upcoming trip to make sure I had the best possible seat selection. It’s rare to find airline offices where you feel like more than just a ticket number. The team was professional, polite, and clearly took pride in representing a world-class airline. Their local knowledge and attention to detail made a huge difference. They even offered tips about checking in early from Perth Airport and what to expect on the A350. The environment in the office was calm and organized, and all COVID safety protocols were followed diligently. I left feeling satisfied and reassured. Thank you to the Perth team for embodying the Singapore Airlines Perth Office standard of excellence!