So we all get it wrong sometimes But a grievance a quibble or complaint can be used as a yardstick for getting things right the next time for improvement

Your most unhappy customers are your greatest source of learning Building a successful business means being able to navigate change and uncertainty without losing focus on your mission.

Hairdresser to the coiffured rich and famous, Vidal Sassoon CBE was also successful as a businessman and philanthropist

You take the front line when there is danger then people will appreciate your leadership. Adaptability is about the powerful difference between adapting to cope and adapting to win.

Whether you want to support a local business drum up sales motivate your team or share the story behind your business a compelling quote can sum it all up

Every challenge your business faces is just an opportunity in disguise—success is about how creatively you uncover it.

Great things in business are never done by one person They re done by a team of people

Focus on being productive instead of busy. believe in your product and yourself Who said it