Relocating your home in the UAE—whether within Dubai, Abu Dhabi, or anywhere across the Emirates—can be a daunting process. Amidst the excitement of a fresh start, there lies a critical decision: choosing the right moving company. While there are many reputable movers who offer seamless, professional services, the region also has its share of unreliable or even fraudulent operators.

To protect your belongings, your time, and your peace of mind, it's essential to recognize the warning signs before signing any contracts. In this guide, we uncover the top red flags UAE homeowners should watch out for when hiring a moving company.

Unrealistically Low Estimates

If It Sounds Too Good to Be True, It Probably Is

One of the most common traps homeowners fall into is being lured by unusually low quotes. While budget-friendly services are always appealing, rock-bottom prices can indicate hidden charges, subpar service, or even outright scams.

Some dishonest home movers quote low initially to win your business, only to add “unforeseen” charges later—on moving day, when you have little choice but to pay up. Reputable moving companies offer transparent pricing, often after a proper on-site or virtual survey of your items.

No Physical Office or Verified Address

Digital Only? Be Cautious.

Many rogue moving companies in the UAE operate solely online—without a physical location or office you can visit. This anonymity makes it difficult to hold them accountable should something go wrong.

Legitimate movers will usually have a registered business address, working phone numbers, and office staff. If a company avoids disclosing its location, it’s a major red flag.

Tip: Visit their office or request a video call before booking.

No Written Contract or Vague Terms

Avoid Verbal Agreements at All Costs

Trustworthy moving companies will provide a clear, written contract outlining every detail—from services provided, packing materials used, to timelines and costs. If a company insists on working without one or is unwilling to give specifics, that’s a warning sign.

Vague language like “standard fees” or “as discussed” without documentation can lead to disputes later. A professional mover in the UAE will be transparent, thorough, and clear about their deliverables.

Lack of Insurance or Licensing

You Could Be Taking a Big Risk

Would you hand over your expensive electronics, family heirlooms, and furniture to someone without proper licensing or insurance? Unfortunately, some homeowners do—only to regret it later when things are damaged or lost with no recourse.

Make sure your chosen moving company is licensed to operate in the UAE and offers insurance coverage for your goods during transit.

Tip: Ask to see copies of licensing and insurance documents, and confirm they’re valid.

No Reviews or Too Many Generic Ones

Reputation Tells a Story

In today’s digital world, there’s little reason for a reputable company to have zero online presence. If a mover has no reviews or their testimonials look suspiciously generic, be wary.

Also, don’t rely solely on their website. Check third-party platforms like Google Reviews, Trustpilot, or local UAE forums for unbiased feedback. Look for consistent complaints about late deliveries, damaged items, or rude staff—these are signs of systemic problems.

Demanding Large Cash Payments Upfront

Pay Attention to Payment Practices

A trustworthy moving company will have fair and standard payment terms—often a small deposit to secure the booking and the rest upon completion. If someone demands full payment in advance, especially in cash, you could be walking into a scam.

This practice is particularly common among fly-by-night operators who disappear once they have your money.

Tip: Opt for companies offering secure, traceable payment options like credit cards or bank transfers.

Unprofessional Communication

First Impressions Matter

How a company communicates from the start is often a preview of how they’ll treat you throughout the move. Unreturned calls, inconsistent information, rude behavior, or broken promises during early interactions are strong indicators of deeper issues.

Professional movers in the UAE maintain clear, courteous, and consistent communication. They’ll be punctual, answer your questions confidently, and keep you informed at every step.

Poor or No Equipment

Good Movers Use Good Tools

If your moving company shows up without proper equipment—like dollies, straps, and appropriate transport vehicles—it’s a serious red flag. This not only puts your items at risk but also slows the process.

Reliable movers invest in quality tools and vehicles that ensure both efficiency and the safety of your belongings.

Untrained or Temporary Staff

Experience Matters

Some disreputable moving companies hire casual laborers with little or no training to save costs. This often results in improper packing, rough handling, and delays.

Ask whether their staff is trained, experienced, and background-verified. The best UAE movers invest in skilled personnel who understand customer care and handling standards.

High-Pressure Sales Tactics

Take Your Time—Don’t Be Rushed

If a representative pressures you to book immediately or claims “limited slots,” be skeptical. Quality moving companies allow you the time and space to make informed decisions.

High-pressure tactics are often used by shady operators to rush you before you can do your due diligence.

Your Move Deserves a Trusted Partner

Relocating in the UAE can be exciting—but only if your experience is backed by professional, honest, and skilled movers. Spotting red flags early helps protect your belongings, your wallet, and your sanity.

Choose a moving company with a strong reputation, clear terms, and proper credentials. Ask questions, read reviews, and don’t settle for anything less than professional excellence.

After all, it’s not just your furniture you’re moving—it’s your life.

Frequently Asked Questions (FAQ)

1. How can I verify a moving company is licensed in the UAE?

You can ask the company for their business license issued by the Department of Economic Development (DED) or municipality in their emirate. You can also verify their trade license through official government portals like the UAE’s DED website.

2. Is it better to choose a local or international mover in the UAE?

It depends on your needs. For domestic relocations, local movers often offer faster and more affordable services. For international moves, a company with global logistics experience and affiliations is recommended.

3. What should I do if my belongings are damaged during the move?

Report the issue immediately to your moving company. If they are insured, they should guide you on the claims process. Always take photos of items before and after the move for evidence.

4. How far in advance should I book my movers in the UAE?

Ideally, book at least 2–4 weeks in advance, especially during peak seasons (summer or end of month). This ensures you get your preferred date and can plan logistics smoothly.

5. Can I move valuable items like jewelry or cash with movers?

It’s generally advised to transport highly valuable or personal items like jewelry, passports, and cash yourself. Most moving companies will also exclude these from insurance coverage.

By staying informed and cautious, you can turn a potentially stressful experience into a smooth and satisfying movers. Trust your instincts, do your homework, and work only with reputable people in the UAE.