Customer service training refers to organized learning processes that develop the skills needed for effective customer interactions. In the US context, it commonly addresses communication practices, service standards, problem resolution, and customer expectations across industries. Customer service training may include classroom instruction, digital courses, role-based scenarios, and performance evaluation. It focuses on building competencies such as active listening, clear communication, emotional awareness, and adherence to organizational policies. Programs also consider cultural sensitivity and regulatory requirements relevant to customer-facing roles. The purpose of customer service training is to support consistent service delivery, reduce misunderstandings, and help employees manage customer inquiries and concerns in structured work environments.