Traditional support systems rely heavily on manual processes for case creation, routing, and escalation. This not only slows down service operations but also increases the risk of errors and missed SLAs, especially as ticket volumes grow.
Dynamics 365 Customer Service introduces intelligent automation into everyday workflows. Cases can be automatically created, prioritized, routed, and escalated based on real-time conditions. By reducing repetitive tasks, service teams can focus on solving meaningful problems rather than managing administrative overhead.
